At Ooumph, we value your satisfaction and are committed to providing high-quality services and products. However, we understand that there may be instances where you are not completely satisfied. Our Refund and Dispute Resolution Policy outlines the steps to address such situations.

1. Refund Policy

1.1 Eligibility for Refunds:

• Refunds are only applicable under specific circumstances, such as non-delivery of services or products, defects, or errors directly attributable to Ooumph.
• To be eligible for a refund, you must submit a request within 14 days of receiving the service or product.
• Refunds are not applicable for services or products that have been consumed or used, except in cases of significant defects.

1.2 Refund Process:

• To initiate a refund, please contact our support team at [email protected] with your order details and the reason for your request.
• Our team will review your request and respond within 7 business days.
• If approved, refunds will be processed within 14 business days and credited to the original method of payment.

1.3 Non-Refundable Situations:

• Custom or personalized services/products.
• Any service or product explicitly mentioned as non-refundable in its terms of service.
• Services/products delivered as described and in good condition, but no longer needed by the customer.

2. Dispute Resolution

2.1 Contacting Us:

• If you have a dispute or are dissatisfied with a service/product, please contact us at [email protected] to resolve the issue.
• Provide a detailed description of the problem, including any relevant documentation.

2.2 Internal Resolution Process:

• Upon receiving your dispute, our team will investigate and attempt to resolve the issue amicably within 14 business days.
• We may require additional information from you during the investigation process.

2.3 Mediation:

• If the dispute cannot be resolved internally, we may propose mediation by a neutral third party. Both parties must agree to participate in mediation.

2.4 Arbitration:

• If mediation fails or is declined, disputes may be resolved through binding arbitration in accordance with the arbitration laws of Indian Government.
• Both parties agree to waive any right to a jury trial or to participate in a class action.

3. Contact Information

For any questions regarding our Refund and Dispute Resolution Policy, please contact us at:

• Email: [email protected]
• Phone: +91 6306196983
• Address: Jankipuram, Lucknow, Uttar Pradesh, India.

We appreciate your trust in Ooumph and are committed to ensuring your experience with us is positive and satisfactory.