At Ooumph, we understand that plans can change, and you may need to cancel your order or service. Our Cancellation Policy is designed to be fair to both our customers and our business. Please read the following details carefully to understand our cancellation terms.
1. General Cancellation Policy
1.1 Eligibility for Cancellation:
You can request a cancellation for any service or product before it has been processed or delivered. Once the service or product is in progress or has been delivered, cancellations may not be possible.
1.2 How to Cancel:
To cancel an order or service, please contact our customer support team at [email protected] as soon as possible. Provide your order number and the reason for cancellation. Our team will guide you through the cancellation process.
1.3 Processing Time:
Cancellations are processed within 1-3 business days. We will notify you via email once your cancellation request has been processed.
2. Cancellation Charges
2.1 Service Cancellations:
For services that require preparation or customization, a cancellation fee may apply depending on the stage of the service. If a service is canceled before any work has begun, there will be no cancellation fee. If the service is already in progress, a partial cancellation fee may be charged to cover the costs incurred.
2.2 Product Cancellations:
If you cancel a product order before it has been shipped, there will be no cancellation fee. However, if the product has already been shipped, you may need to follow our return policy, and return shipping charges may apply.
3. Non-Cancellable Items
Certain products or services may not be eligible for cancellation. These include, but are not limited to:
- Customized or personalized products.
- Services that have already been fully rendered.
- Products marked as non-cancellable or final sale at the time of purchase.
4. Refunds on Cancellation
4.1 Refund Eligibility:
If you are eligible for a refund after cancellation, the refund will be processed back to the original payment method used for the purchase.
4.2 Refund Processing Time:
Refunds are typically processed within 7-14 business days from the date of cancellation approval. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
5. Changes to the Cancellation Policy
Ooumph reserves the right to modify this Cancellation Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services following any changes will constitute your acceptance of the new terms.
6. Contact Information
If you have any questions or need assistance with cancellations, please contact our customer support team at:
- Email: [email protected]
- Phone: +91 6306196983
- Address: Jankipuram, Lucknow, Uttar Pradesh, India.