CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy applies to payments made directly to MyOoumph Networks Private Limited (“MyOoumph”, “Ooumph”, “Company”, “we”, “us” or “our”) through www.ooumph.com, an Ooumph registration page, payment link or other authorised online payment mechanism.

MyOoumph Networks Private Limited provides custom enterprise software, system integration (SI) services, enterprise AI solutions, cloud deployment topologies, and institutional Applied AI training environments, including Centre of Excellence (“CoE”) programmes.

Enterprise, government and institutional engagements are billed under a Master Services Agreement (“MSA”), Statement of Work (“SOW”) or institutional Memorandum of Understanding (“MoU”). Invoices raised under those documents may be paid through a payment link generated for that invoice. Fees for CoE programmes are those published on the relevant programme page.

The applicable refund position may differ by product or engagement. Where a quotation, SOW, purchase order, institutional agreement, programme-specific terms or other written contract specifies different cancellation or refund provisions, that document will prevail.

This Policy is not intended to exclude any refund, replacement, cancellation or other remedy that cannot lawfully be excluded.

1. Transaction Confirmation

A payment is treated as received only after successful confirmation by the relevant payment provider or Ooumph's transaction system.

A failed, declined, pending or reversed payment does not by itself create a completed enrolment or service order.

2. Duplicate or Erroneous Payments

Where a customer is charged twice for the same transaction or makes an identifiable excess payment, Ooumph will investigate and, where appropriate, refund the duplicate or excess amount.

Refunds will ordinarily be made through the original payment mechanism where supported.

3. Applied AI CoE and Training Programmes

Unless a programme page or enrolment document provides different terms, the following default terms apply.

Cancellation at Least 7 Days Before Commencement

Where a cancellation request is received at least 7 calendar days before the published programme commencement date, Ooumph will generally process a refund of the programme fee received, subject to any clearly disclosed non-refundable charge and applicable law.

Cancellation Less Than 7 Days Before Commencement

Where cancellation occurs less than 7 calendar days before commencement, Ooumph may, depending on the programme and institutional arrangement, provide a transfer, programme credit, partial refund or no refund.

The applicable treatment may take account of seat allocation, materials, faculty commitments, institutional arrangements and programme preparation already undertaken.

Cancellation After Commencement

Once a participant has commenced or accessed a paid programme, fees are generally non-refundable unless the applicable programme terms provide otherwise or a refund is required by law.

Non-attendance or a voluntary decision not to continue does not ordinarily constitute grounds for a refund.

4. Digital Content

Where payment provides immediate access to digital content, recorded sessions, downloadable material or another digital service, refund rights may be restricted after access has been provided where such restriction is lawfully permissible and was disclosed at the time of purchase.

This does not affect remedies available for materially deficient or materially misrepresented services.

5. Professional and Technology Services

For AI implementation, software development, system integration, architecture, consulting, digital transformation, security or other B2B/professional services, cancellation and refund terms will ordinarily be determined by the applicable SOW, work order, purchase order, proposal or service agreement.

Amounts relating to completed work, committed resources, approved third-party expenses, licences, procurement or other non-recoverable costs may remain payable where expressly provided in the applicable contract.

Milestone Sign-off

Billing for these engagements is tied to the deployment phases or milestones defined in the applicable MSA, SOW or institutional MoU. Ooumph invoices each confirmed phase, and the invoice may be paid through a payment link issued for it.

A payment made for a confirmed deployment phase is non-refundable once the customer has signed off delivery of that phase in the manner the applicable agreement provides. This applies save where that agreement provides otherwise or applicable law requires a refund.

A payment for a phase whose delivery has not yet been signed off is dealt with under the cancellation and termination provisions of the applicable agreement.

6. Cancellation by Ooumph

If Ooumph cancels a paid programme or service before commencement and cannot provide an acceptable alternative, Ooumph will generally offer a refund of the amount paid for the cancelled service, subject to the applicable contractual and legal framework.

Where an alternative batch, date or delivery arrangement is offered and accepted, Ooumph may provide transfer or service credit instead.

7. Changes to Programme Delivery

Training programmes may require reasonable changes to schedule, venue, trainer, delivery mode or session arrangement because of institutional calendars, government directions, infrastructure conditions, faculty availability or other operational circumstances.

A reasonable change does not automatically create a refund entitlement.

Where a change materially prevents delivery of the contracted programme and no reasonable alternative is available, Ooumph will assess the appropriate remedy under the applicable programme terms and law.

8. Service Deficiency

A customer who believes that a paid service materially differs from the agreed scope or has a material service deficiency should contact Ooumph promptly.

Ooumph may, depending on the circumstances, provide correction, replacement delivery, service credit, partial refund or another appropriate remedy.

The applicable contractual and statutory framework will determine the available remedy.

9. Refund Processing

Once a refund is approved, Ooumph will initiate it through the applicable payment provider or payment mechanism.

The time taken for the amount to appear in the customer's bank or card account depends on the payment provider, bank, issuer and payment network.

10. Payment Processing Charges

Where a transaction includes a payment-processing charge that is genuinely non-recoverable, any deduction will be made only where it was disclosed or contractually permitted and where such deduction is permitted by applicable law.

11. Refund Requests, Transaction Disputes and Grievances

Refund and cancellation requests, and disputes about a transaction, should be sent by email or raised by phone:

Please provide the customer/participant name, registered email or phone number, service or programme name, invoice number where there is one, transaction/reference ID, transaction date and reason for the request.

Ooumph may request reasonable information necessary to verify the transaction.

Review Timeline

Disputed transaction reviews will be addressed within 7 working days of Ooumph receiving the request together with the details listed above.

Where a refund is approved, the time for the amount to reach the customer's account is described in section 9.

Escalation

If the response does not resolve the matter, it may be escalated in writing to the Grievance Contact at the registered office below, quoting the original transaction or reference ID:

Escalation through Ooumph does not affect a customer's right to raise the matter with their bank, card issuer or payment service provider, or to pursue any other remedy available under applicable law.

12. Statutory Rights

Nothing in this Policy is intended to contract out of a mandatory consumer, payment or other statutory right.

Where applicable law provides a remedy that differs from this Policy, the applicable legal requirement will prevail.

13. Contact